Privacy

This Privacy Policy outlines how Brainsick ("we", "us", or "our") collects, uses, and protects your personal information when you visit or shop on our website, shopbrainsick.com. This website is powered by Shopify, an e-commerce platform that provides us with the tools to manage our online store and process transactions.

1. Information We Collect

When you use our site or services, we may collect the following personal information:

  • Directly from you: Your name, shipping address, payment information, phone number, and email address.
  • Automatically: Information about how you interact with our site, such as device type, IP address, browser type, and browsing behaviour (via cookies and similar technologies).

2. How We Use Your Information

We use your information for several purposes, including:

  • To process orders: To fulfil your orders, including payment, shipping, and customer service.
  • To improve our services: To personalise your shopping experience, enhance our website, and communicate with you about your account or purchases.
  • For marketing: (If on the VIP / early access list) To send site passcodes, advertisements or special offers (you can opt-out at any time).
  • For security: To detect and prevent fraud or malicious activity.

3. Cookies

Our site uses cookies to improve your experience, such as remembering your preferences or analysing how you use our website. You can control cookie settings in your browser, but disabling cookies may affect your experience.

4. Security and Retention

We take all steps to protect your personal information. We only keep your data for as long as necessary for our business operations or to meet legal requirements.

5. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please read their privacy policies before providing any personal information.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Mobile Terms of Service

The Brainsick mobile message service (the "Service") is operated by Brainsick (“Brainsick”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Brainsick’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Brainsick through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Messages may include drop passcodes and reminders.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Brainsick. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time by texting STOP to Brainsick or click the unsubscribe link (where available). You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Brainsick mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

For Service support or assistance, email info@shopbrainsick.com